The Learning & Development Manager is responsible for planning, coordinating and evaluating employee training across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The candidate should understand adult learning principles, training needs analysis, performance development and service standards. Strong communication, presentation, coaching and organisational skills are essential, as is confidence working with employees at all levels. Experience using learning-management systems and preparing training reports is advantageous. The successful candidate is expected to build a learning culture, support leadership development, deliver engaging programmes and ensure training contributes to Shangri-La’s guest-service standards and business objectives.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for its Asian-inspired hospitality, personalised service and the Shangri-La brand promise of genuine care. Its portfolio includes luxury city hotels, beach resorts and lifestyle properties, supported by food and beverage, wellness and meeting facilities. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria. The company places strong emphasis on service excellence, employee development, cultural awareness and career mobility. A Learning & Development Manager would typically work closely with department leaders and human resources to strengthen operational capability, leadership skills, compliance training and colleague engagement.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations, with demand for hotel management, guest services, food and beverage, wellness and training professionals. Penang combines heritage streets, excellent food and a relaxed island lifestyle, while Langkawi offers beaches, nature and a quieter resort environment. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hotels and business. Living costs vary; Kuala Lumpur is generally more expensive than smaller resort areas, although accommodation and meals may be included in hotel packages. Foreign nationals normally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures. Candidates should confirm visa eligibility, accommodation, insurance, tax obligations and contract terms before relocating. Tropical weather, traffic and seasonal tourism patterns are important lifestyle considerations.
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