The Duty Manager (Front Office) oversees daily front-office operations and ensures guests receive efficient, welcoming service throughout their stay. Requirements typically include a diploma or degree in hospitality, previous hotel front-office or supervisory experience, strong communication skills, and familiarity with hotel systems such as Opera. The candidate is expected to lead the team during assigned shifts, manage check-ins and check-outs, resolve guest concerns, coordinate with other departments, monitor service standards, and handle emergencies professionally. Flexibility to work weekends, public holidays, and rotating shifts is essential. A calm manner, sound judgment, good local knowledge, and the ability to motivate colleagues are highly valued.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, comfortable surroundings, and the brand’s tradition of Asian hospitality. Shangri-La Singapore is an established luxury hotel set in extensive landscaped grounds near Orchard Road. It offers rooms and suites, restaurants, event facilities, wellness services, and leisure amenities for business and leisure travelers. Employees generally work in a multicultural environment with structured service standards, training opportunities, and opportunities to build careers across the group’s global properties.
Singapore is a compact, highly connected island city-state with strong employment opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient and safe, with excellent public transport, reliable healthcare, diverse food, shopping, and many parks and waterfront areas. Accommodation can be expensive, especially near central districts, so many workers share apartments or live farther from the city center. Foreign employees generally need an employer-sponsored work pass; hospitality roles may use an Employment Pass, S Pass, or Work Permit depending on qualifications, salary, and current regulations. Candidates should confirm eligibility with the employer and Singapore’s Ministry of Manpower. Relocation planning should include housing, transport, insurance, and settling-in costs.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...