The Assistant Front Office Manager supports daily front desk operations, including arrivals, departures, guest requests, room assignments, billing coordination, and service recovery. Candidates typically need a hospitality or business-related qualification, several years of front office experience, and previous supervisory experience in a hotel or resort. Strong communication, leadership, problem-solving, and guest-service skills are expected, along with confidence using hotel property-management systems. The role requires flexibility for shifts, weekends, and holidays, close coordination with housekeeping and other departments, and the ability to remain calm during busy periods. Experience in an international luxury-hotel environment and good English communication would be advantageous.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for warm Asian-inspired service, comfortable accommodations, restaurants, wellness facilities, and resort experiences. In the Philippines, Shangri-La operates established city and island resorts, including properties associated with Manila, Cebu, and Boracay. The company places strong emphasis on personalized guest care, operational standards, employee development, and creating memorable stays. Working for Shangri-La can provide exposure to international hotel procedures, multicultural teams, and career opportunities across different departments and destinations. Benefits and working conditions vary by property, position, and local employment terms.
The Philippines offers hotel and resort opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers, especially in front office, food and beverage, housekeeping, engineering, and guest activities. Filipino workplaces are generally welcoming and relationship-oriented, with English widely used in hospitality. Island life can offer warm weather, beaches, outdoor activities, and a relaxed community atmosphere, although transport, healthcare access, internet service, and living costs vary considerably by location. Accommodation may be provided by resorts, but applicants should confirm meals, transport, service charges, and insurance before accepting an offer. Filipino citizens can work without a visa. Foreign employees normally need employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly a 9(g) pre-arranged employment visa. Bring authenticated documents and allow time for immigration processing before relocating.
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