The Service Associate – F&B supports daily operations in the Lobby Lounge by welcoming guests, taking orders, serving food and beverages, preparing tables, processing payments, and maintaining clean, attractive service areas. Applicants should have a friendly and professional manner, good communication skills, basic product knowledge, and the ability to work efficiently in a busy hospitality environment. Previous experience in a hotel, restaurant, café, or bar is preferred, although motivated entry-level candidates may be considered. The role requires teamwork, attention to detail, physical stamina, flexibility to work rotating shifts, weekends, and holidays, and a strong commitment to Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalized guest service. Its Philippine properties include established city hotels and beach resorts, offering opportunities in food and beverage, rooms, culinary operations, engineering, wellness, and administration. Shangri-La places strong emphasis on professional grooming, courtesy, teamwork, guest satisfaction, and employee development. Staff may receive benefits such as service charge, meals, uniforms, training, accommodation at selected resorts, healthcare coverage, and career advancement opportunities, depending on the property and employment contract.
The Philippines is an archipelago of more than 7,000 islands, with major areas including Luzon, Visayas, and Mindanao. Hospitality work is concentrated in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Job seekers can find opportunities in hotels, restaurants, tourism, diving, wellness, and events. Filipino culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food, transport, and housing outside central Manila. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents. Before relocating, confirm accommodation, salary, service-charge terms, transportation, medical coverage, and the exact island location, as travel between islands may require flights or ferries.
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