The Service Associate – F&B at Shang Palace is responsible for providing friendly, efficient food and beverage service in the hotel’s Chinese restaurant. Typical requirements include a hospitality or related background, customer-service experience, good communication skills, professional grooming, and the ability to work flexible shifts, weekends, and holidays. The successful candidate is expected to welcome guests warmly, take accurate orders, serve food and beverages, maintain cleanliness and table standards, respond to guest requests, and follow Shangri-La’s service, hygiene, and safety procedures. Knowledge of Chinese cuisine and restaurant service is an advantage. A positive attitude, teamwork, attention to detail, and a genuine desire to create memorable dining experiences are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, and guest-focused experiences. In the Philippines, Shangri-La operates well-known hotels and resorts, including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan. The group offers careers across food and beverage, rooms, culinary operations, wellness, engineering, finance, and management. Employees generally work in multicultural teams and receive structured training, service exposure, and opportunities for internal development. Benefits vary by property and may include service charge, meals, uniforms, medical coverage, leave benefits, and employee discounts.
The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, Boracay, and Palawan. Hospitality opportunities are common in hotels, resorts, restaurants, cruise-related services, tourism, retail, and business-process companies. Manila offers the widest career range and urban conveniences, while Cebu and resort islands provide a more relaxed lifestyle focused on beaches, outdoor activities, and tourism. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Living costs vary considerably, with Manila generally more expensive than provincial destinations. Foreign workers usually need an employer-sponsored work permit and an appropriate visa, commonly coordinated with the Bureau of Immigration and Department of Labor and Employment. Relocating employees should confirm accommodation, transport, taxes, healthcare, contract terms, and service-charge policies before accepting an offer. Weather is tropical, with a rainy season and occasional typhoons.
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