The Business Development Manager – MICE is responsible for developing corporate, meetings, incentives, conferences and events business for Shangri-La in the United Arab Emirates. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, along with several years of hotel sales or MICE experience, preferably in a luxury or international property. The candidate should have strong knowledge of the UAE market, an established corporate and agency network, excellent negotiation and presentation skills, and confidence using sales systems and reporting tools. The role expects proactive business development, achievement of revenue targets, effective account management, accurate forecasting, close coordination with events and operations teams, and consistently professional service aligned with Shangri-La standards.
Shangri-La is an internationally recognised luxury hospitality group founded in Asia and operating hotels, resorts and residences across the world. The group is known for personalised service, refined accommodation, restaurants, wellness facilities and conference and event venues. Its properties serve leisure travellers, corporate guests, groups and high-end events, with a strong focus on genuine hospitality and attention to detail. In the United Arab Emirates, Shangri-La operates premium hotels in locations including Dubai and Abu Dhabi, serving a diverse international clientele and an active business and tourism market. Employees typically work in multicultural teams and are expected to demonstrate professionalism, warmth, commercial awareness and commitment to guest satisfaction. The company offers opportunities across hotel operations, sales, events, food and beverage, finance, engineering and leadership, with training and career development available through its international network.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality and MICE job markets. Opportunities are available in luxury hotels, resorts, restaurants, exhibitions, airlines, tourism and corporate events. The culture blends Emirati traditions with a highly international population; respectful dress, punctuality and sensitivity toward Islam and local customs are important. Lifestyle options include beaches, desert excursions, shopping, dining and year-round events, although summers are extremely hot and accommodation can be expensive. Most expatriates work under employer-sponsored residence visas, with the employer normally arranging permits, medical checks and Emirates ID procedures. Applicants should confirm the contract, benefits, housing or allowance, insurance and visa terms before relocating. A passport, authenticated qualifications where required and a clean employment record may be needed. Public transport is strongest in Dubai and Abu Dhabi, while driving is common elsewhere.
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