The Assistant Manager/Manager, CRM (Journey & Platform) will help develop and manage Shangri-La's customer relationship management strategy, including guest journeys, lifecycle communications, platform improvements, segmentation, campaign execution and performance reporting. Candidates should have several years of experience in CRM, digital marketing, customer engagement, loyalty or marketing technology, ideally within hospitality, travel or retail. Strong project management, analytical, communication and stakeholder-management skills are expected, together with familiarity with CRM platforms, customer data, marketing automation and digital channels. The successful candidate should be commercially minded, customer-focused and comfortable working with regional and property teams in a fast-paced, multicultural environment.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. The group is known for Asian-inspired hospitality, attentive service and strong guest relationships. Its properties serve leisure and business travelers, meetings and events customers, and long-stay guests. Shangri-La also invests in loyalty, digital guest experiences and customer relationship management, making CRM roles important to improving personalization and engagement across the guest journey. The company offers opportunities in hotel operations, corporate functions, technology, commercial services and regional support, with Hong Kong serving as a significant corporate and strategic base.
Hong Kong is a compact international city with strong opportunities in hospitality, tourism, finance, technology, retail and digital marketing. English is widely used in professional workplaces, while Cantonese is dominant socially and Mandarin is also common. The culture combines Chinese traditions with global influences, and people generally value efficiency, courtesy and long working hours. Lifestyle options range from exceptional restaurants, shopping and nightlife to hiking, beaches and nearby islands. Public transport is fast and reliable, although housing can be expensive and space is limited. Foreign professionals normally require an employment visa sponsored by their employer; the General Employment Policy commonly applies to overseas hires, while eligible Mainland Chinese professionals use a different scheme. Candidates should arrange a written offer, visa sponsorship, medical or background documents and suitable accommodation before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...