Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for leading the housekeeping department and maintaining excellent cleanliness, presentation and guest-service standards throughout the hotel. Requirements typically include several years of housekeeping experience in an upscale or luxury hotel, previous supervisory or departmental leadership experience, strong knowledge of housekeeping procedures, budgeting, inventory control and health and safety standards. The successful candidate should be organised, commercially aware and confident managing multicultural teams. Shangri-La expects a hands-on leader who can coach colleagues, coordinate effectively with Front Office and Engineering, respond promptly to guest concerns and maintain consistent five-star standards while controlling costs.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service, gracious hospitality and extensive international portfolio. The group operates hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Africa under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are known for personalised guest service, high operating standards and strong emphasis on colleague development. In Malaysia, Shangri-La has operated several prominent city and resort properties, including hotels in Kuala Lumpur, Penang, Sabah and other major destinations. Employees generally work in multicultural environments serving leisure travellers, business guests, groups and events. An Executive Housekeeper can expect structured hotel operations, close collaboration with other departments and responsibility for maintaining the brand’s high standards of cleanliness, comfort and presentation.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with resort roles especially common on Langkawi and around Kota Kinabalu. Penang combines beaches, heritage streets and a lively food culture, while Langkawi offers a quieter island lifestyle, outdoor activities and a strong luxury-resort market. Malaysian culture is diverse, shaped by Malay, Chinese, Indian and indigenous traditions, and English is widely used in hotels. Living costs are generally moderate, although accommodation near major resorts can be expensive. International employees normally need an employment pass sponsored and arranged by the hiring company before starting work; requirements depend on nationality, salary and position. Employers may provide staff accommodation, meals, transport, medical benefits or relocation support, but these should be confirmed in the offer. New arrivals should budget for deposits, transport, local registration and adapting to a hot, humid climate.