The Senior Captain/Captain will supervise banquet operations, coordinate food and beverage service, brief and guide service colleagues, and help ensure weddings, conferences, and other functions run smoothly. Candidates should have relevant hotel or restaurant experience, preferably in banquet service, along with strong knowledge of service standards, table setup, event coordination, and guest relations. Good spoken English is normally required, while Cantonese and Mandarin are advantageous in Hong Kong. The role requires a professional appearance, attention to detail, physical stamina, flexibility for late shifts and weekends, and the ability to lead a team calmly during busy events. Shangri-La would expect a guest-focused attitude, effective communication, and consistent compliance with hygiene and safety procedures.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels are recognized for refined accommodation, restaurants, banquet facilities, wellness services, and personalized guest experiences. In Hong Kong, the company has a long-established presence and serves business travelers, leisure guests, weddings, conferences, and major corporate events. Employees generally work in a structured international environment with formal service standards, training opportunities, and possibilities for career development across departments or properties. Banquet employees are expected to maintain polished service, teamwork, discretion, and careful attention to the needs of guests and event organizers.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, events, finance, retail, technology, and international business. Its hospitality industry is especially active in luxury hotels, convention venues, weddings, and large-scale corporate functions. The culture is fast-paced and international, combining Cantonese traditions with global influences. Residents enjoy excellent public transport, varied dining, shopping, cultural attractions, hiking trails, beaches, and a vibrant nightlife, although housing and daily expenses can be high. Foreign professionals normally require an employment visa arranged with support from their sponsoring employer; eligibility depends on qualifications, experience, salary, and whether the role cannot readily be filled locally. Applicants should confirm current immigration requirements before relocating. Staff accommodation is not always provided, so candidates should budget for rent, deposits, transport, healthcare, and other living costs. Cantonese is useful, while English is widely used in hotels.
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