The Human Resources Manager is responsible for leading employee relations, recruitment, onboarding, performance management, training, payroll coordination, compliance and staff engagement within the hotel. Candidates should have a degree or diploma in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian employment legislation, excellent communication skills and the ability to handle confidential matters are expected. The successful candidate should be approachable, organised, commercially aware and capable of supporting department heads while maintaining Shangri-La’s service standards and workplace culture. Experience with HR systems, talent development and multicultural teams would be advantageous.
Shangri-La is a globally recognised luxury hospitality group founded in Singapore, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The company is known for personalised service, refined accommodation, distinctive dining and strong destination experiences. Its Malaysian properties operate in major tourism and business locations, including Kuala Lumpur, Penang, Sabah and other resort areas. Shangri-La places considerable emphasis on colleague development, guest satisfaction, cultural understanding and responsible business practices. Hotel employees typically work in diverse, international teams and receive exposure to high service standards, structured training and opportunities for career progression across the group. The exact benefits and working conditions for this position depend on the property, employment contract and location.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, aviation, retail and corporate services. Island destinations such as Penang, Langkawi, Tioman and parts of Sabah provide a relaxed lifestyle, beaches, outdoor activities and strong hospitality demand, while Kuala Lumpur offers a faster-paced urban environment and broader professional networks. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, languages and daily life. English is widely used in business and tourism, although Malay is the official language. Living costs vary considerably by location; island resorts may be more seasonal and accommodation can be limited. Foreign nationals generally require an employer-sponsored Employment Pass, with approval handled through Malaysian immigration procedures. Candidates should confirm visa eligibility, housing, medical coverage, taxes and relocation support before accepting an offer.
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