The Waiter/Waitress serves guests at Cafe TOO, Shangri-La Hong Kong’s international buffet restaurant. Requirements typically include customer-service experience, good communication skills, a polite and professional manner, and the ability to work efficiently in a busy dining environment. Cantonese and English are useful; Mandarin is an advantage. The successful candidate is expected to welcome guests warmly, explain menu items, take orders accurately, deliver food and beverages, clear and reset tables, process payments when required, and maintain hygiene and service standards. Flexibility to work shifts, weekends and public holidays is essential. Previous hotel or restaurant experience is preferred, although enthusiastic candidates with a strong service attitude may also be considered.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are recognized for warm Asian hospitality, high service standards and a strong focus on personalized guest experiences. Shangri-La Hong Kong is located in the Admiralty district and includes luxury accommodation, restaurants, meeting facilities and extensive guest services. Cafe TOO is one of the hotel’s well-known dining venues, offering a broad international buffet in a lively setting. Employees generally work in a multicultural environment with opportunities to develop skills in food and beverage operations, guest relations and wider hotel management. Benefits may include staff meals, uniforms, medical coverage, training and hotel-related discounts, depending on the employment contract.
Hong Kong is a compact, energetic destination made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and a strong international hospitality sector. Hotels, restaurants, airlines, retail businesses, finance firms and technology companies provide opportunities for both experienced professionals and entry-level workers. The culture blends Cantonese traditions with global influences; people value efficiency, courtesy and hard work. Lifestyle options range from busy nightlife and shopping to beaches, hiking trails and traditional markets. Rent can be expensive, especially near Central and major business districts, so many workers share accommodation or live farther from work. Foreign employees normally require an employment visa sponsored by a Hong Kong employer, and the role should meet local immigration requirements. Applicants should arrange a valid passport, employment contract, proof of qualifications and sufficient funds before relocating. Cantonese is helpful, while English is widely used in hotels.
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