The Horizon Club Host welcomes guests, manages check-in and check-out assistance, provides concierge-style information, coordinates lounge services, handles requests, and maintains Shangri-La’s service standards. Candidates should have hospitality or front-office experience, strong spoken English, and ideally Cantonese and Mandarin skills. Excellent communication, presentation, problem-solving, and guest-relations abilities are expected. The role requires a warm, professional manner, attention to detail, flexibility for shifts, and the ability to work efficiently in a premium executive-lounge environment.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its Asian-inspired service, elegant properties, and strong emphasis on genuine care. The group operates hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Hong Kong is one of the company’s flagship destinations, offering luxury accommodation, restaurants, meeting facilities, wellness services, and executive-club experiences. Employees typically work in a multicultural environment with structured service standards and opportunities to develop careers across the group. The company places importance on hospitality excellence, teamwork, personal service, cultural awareness, and creating memorable experiences for both business and leisure travellers.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, aviation, finance, retail, technology, and professional services. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese and Mandarin are valuable advantages. Life is energetic and convenient, with efficient public transport, dense urban neighbourhoods, excellent food, shopping, hiking trails, beaches, and lively entertainment. Housing is expensive, especially near Central and popular districts, so many newcomers share apartments or live farther from work. Foreign employees generally need an employment visa sponsored by their employer before starting work; requirements include a confirmed job, suitable qualifications, and proof that the role cannot easily be filled locally. Relocation planning should cover accommodation, banking, insurance, transport, and healthcare. Hong Kong is highly connected, but work can be demanding and fast-paced.
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