The Service Leader – Front Office supports the smooth operation of the front desk and guest services at Shangri-La Hambantota Resort & Spa. Typical requirements include a diploma or degree in hotel management, previous experience in front office or guest relations, strong English communication skills, computer literacy, and familiarity with hotel systems. Knowledge of additional languages is advantageous. The successful candidate is expected to lead by example, coordinate the front-office team, manage check-ins and check-outs, resolve guest concerns professionally, maintain accurate records, and uphold Shangri-La service standards. Flexibility for shifts, weekends, and public holidays, together with a polished appearance and a guest-focused attitude, is essential.
Shangri-La is a luxury hospitality group originating in Asia and operating hotels, resorts, and residences across several countries. The company is recognised for warm Asian hospitality, high service standards, and carefully designed guest experiences. Shangri-La Hambantota Resort & Spa is located on Sri Lanka’s southern coast, close to beaches, wildlife parks, cultural attractions, and scenic countryside. The resort offers accommodation, dining, leisure facilities, spa services, and event spaces, serving both international travellers and local guests. Employees typically work in a multicultural environment with structured operating procedures and opportunities to develop careers in hospitality. Depending on the role and property, benefits may include meals, uniforms, service charge, accommodation or transport support, training, medical assistance, and staff rates at participating hotels. Exact benefits and salary should be confirmed directly with the employer.
Sri Lanka offers strong opportunities in hotels, resorts, restaurants, tourism, travel services, technology, education, and business support. Hospitality roles are concentrated in Colombo, the southern beach resorts, Kandy, the Cultural Triangle, and the east coast. The culture is friendly and diverse, with Sinhalese, Tamil, Muslim, and international influences; respect for religious customs and modest dress is important. Life ranges from busy urban living in Colombo to a slower coastal or rural lifestyle. English is widely used in tourism, while Sinhala and Tamil are valuable local languages. Foreign nationals normally need an employer-sponsored work or residence visa and should not work on a tourist visa. Confirm requirements with the Sri Lankan embassy and employer before travelling. Relocation costs, housing, transport, healthcare, tax, and resort accommodation should be discussed in the employment offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...