The Waiter/Waitress serves guests at Lobster Bar & Grill, taking orders, explaining menu items, serving food and beverages, and ensuring a polished dining experience. Candidates should have hospitality or restaurant experience, good knowledge of food and beverage service, and strong communication skills. Fluency in English is generally required; Cantonese and other languages are advantageous in Hong Kong. The role requires a professional appearance, attention to detail, teamwork, patience, and the ability to remain calm during busy service periods. Candidates should be comfortable standing for extended periods, handling guest requests, following hygiene and service standards, and supporting the restaurant team with table setup, clearing, and payment procedures.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, elegant accommodations, and extensive dining and wellness offerings. Its Hong Kong properties include Island Shangri-La and Kowloon Shangri-La, which serve business travelers, leisure guests, and local customers. Employees typically work in multicultural teams and receive structured operational training, opportunities for internal mobility, and exposure to international hospitality practices. The Lobster Bar & Grill role is suited to someone interested in premium restaurant service and building a long-term career in luxury hotels and food and beverage operations.
Hong Kong is a compact international city made up of Hong Kong Island, Kowloon, the New Territories, and outlying islands. Hospitality opportunities are concentrated in hotels, restaurants, clubs, cruise operations, and tourism, with English widely used at work and Cantonese valuable for local guest service. The culture blends traditional Chinese customs with global business influences; employees should expect fast-paced service, punctuality, hierarchy, and high attention to detail. Housing is expensive, but public transport is excellent and many workers live in Kowloon or the New Territories to reduce rent. Foreign nationals normally need an employment visa sponsored by a Hong Kong employer before starting work. Applicants should confirm salary, service charge, accommodation, medical coverage, and visa support in writing. Hong Kong offers outstanding dining, hiking, beaches, shopping, and convenient regional travel, though long working hours and limited living space can require adjustment.
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