The Service Leader - Front Office (Horizon) at Shangri-La is responsible for overseeing the front office operations, ensuring exceptional guest service, and managing a team of front office staff. The candidate is expected to have strong leadership skills, excellent communication abilities, and a customer-centric approach. Requirements include prior experience in a similar role, proficiency in hotel management software, and the ability to handle guest inquiries and complaints effectively.
Shangri-La is a renowned luxury hotel group known for its exceptional hospitality and service standards. With properties across Asia, the Middle East, North America, and Europe, Shangri-La offers a unique blend of Asian hospitality and global luxury. The company is committed to providing memorable experiences for its guests through personalized service, innovative dining options, and luxurious accommodations. Shangri-La also emphasizes sustainability and community engagement, ensuring that its operations positively impact the environment and local communities.
The Philippines, an archipelago of over 7,000 islands, offers a rich cultural tapestry and diverse job opportunities, particularly in tourism, hospitality, and BPO sectors. The lifestyle is laid-back, with vibrant festivals, delicious cuisine, and friendly locals. The cost of living is relatively low, making it an attractive destination for expatriates. English is widely spoken, easing communication for foreigners. For relocation, a work visa is required, typically sponsored by the employer. The Philippines offers a warm climate, stunning beaches, and a welcoming community, making it an ideal place for both work and leisure.
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