The Service Leader - Front Office (Horizon) at Shangri-La in the Philippines is responsible for overseeing the front office operations, ensuring guest satisfaction, and maintaining high service standards. Candidates should possess excellent communication skills, a customer-focused mindset, and prior experience in hospitality management. They are expected to lead and motivate the front office team, manage guest inquiries and complaints, and ensure smooth check-in and check-out processes.
Shangri-La is a renowned luxury hotel group known for its exceptional hospitality and service excellence. Founded in 1971, the company operates over 100 hotels and resorts worldwide, offering guests a unique blend of Asian hospitality and modern luxury. Shangri-La is committed to sustainability and community engagement, providing guests with memorable experiences while maintaining high standards of environmental and social responsibility.
The Philippines is an archipelago known for its beautiful beaches, vibrant culture, and friendly locals. Job opportunities in the hospitality and tourism sectors are abundant, especially in popular destinations like Manila, Cebu, and Boracay. The lifestyle is relaxed, with a strong emphasis on family and community. The cost of living is relatively low compared to Western countries. English is widely spoken, making it easier for expatriates to adapt. For relocation, a work visa is required, and it's advisable to secure employment before moving. The Philippines offers a rich cultural experience with festivals, diverse cuisine, and a warm, tropical climate.
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