Please Note

  • You must enable pop-up and redirect settings in your browser to apply for jobs Learn How
  • Salary Range is an estimated salary suggested for this role based on publically available data. It was not provided by the employer for this specific position

Service Manager - Front Office (Duty Manager)

Malaysia Shangri-La $2,500–$4,000/month*
Job Description

The Service Manager - Front Office (Duty Manager) at Shangri-La in Malaysia is responsible for overseeing the daily operations of the front office, ensuring guest satisfaction, and managing staff. Candidates should have a strong background in hospitality, excellent communication skills, and the ability to handle guest inquiries and complaints effectively. A degree in hospitality management or a related field is preferred, along with experience in a similar role. The candidate is expected to lead by example, maintain high service standards, and work collaboratively with other departments.

Company Info

Shangri-La is a renowned luxury hotel group known for its exceptional service and hospitality. Founded in 1971, the company operates over 100 hotels and resorts worldwide, offering guests a unique blend of Asian hospitality and modern luxury. Shangri-La is committed to providing memorable experiences for its guests through personalized service, exquisite dining options, and luxurious accommodations. The company values its employees and offers opportunities for career growth and development, fostering a supportive and inclusive work environment.

Destination Guide

Malaysia is a vibrant and diverse country known for its rich culture, beautiful islands, and bustling cities. Job opportunities are abundant in sectors like tourism, hospitality, and finance. The lifestyle is a mix of traditional and modern influences, with a strong emphasis on family and community. The cost of living varies, with urban areas being more expensive. Malaysia offers a relatively straightforward visa process for skilled workers, and the country is welcoming to expatriates. Relocation can be smooth with the help of relocation services and a supportive expat community. The country's tropical climate, delicious cuisine, and friendly locals make it an attractive destination for those seeking a new adventure.