The Service Leader - Front Office (Horizon) at Shangri-La is responsible for overseeing the front office operations, ensuring exceptional guest service, and managing a team of front desk staff. Candidates should possess strong leadership skills, excellent communication abilities, and a customer-focused mindset. Prior experience in front office management within the hospitality industry is essential. The role requires the ability to handle guest inquiries, resolve issues efficiently, and maintain a high standard of service.
Shangri-La is a renowned luxury hotel group known for its exceptional hospitality and service. With properties located in key cities and exotic destinations worldwide, Shangri-La offers a unique blend of Asian hospitality and modern luxury. The company is committed to providing guests with memorable experiences through personalized service, exquisite dining, and luxurious accommodations. Shangri-La's dedication to excellence has earned it a reputation as a leading brand in the global hospitality industry.
The Philippines, an archipelago of over 7,000 islands, offers a vibrant culture and diverse job opportunities, particularly in tourism, hospitality, and BPO sectors. The lifestyle is laid-back, with a strong emphasis on family and community. English is widely spoken, making it easier for expatriates to adapt. The cost of living is relatively low compared to Western countries. For relocation, a work visa is required, and the process can be facilitated by employers. The Philippines is known for its warm hospitality, beautiful beaches, and rich cultural heritage, making it an attractive destination for both work and leisure.
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