The Assistant Manager, Contact Centre Services at DHL is responsible for overseeing the daily operations of the contact centre, ensuring customer satisfaction and efficient service delivery. Candidates should have strong leadership skills, experience in managing teams, and a background in customer service operations. They are expected to implement strategies to improve service quality, handle escalated issues, and ensure compliance with company policies. Proficiency in data analysis and reporting is also required to monitor performance metrics and drive improvements.
DHL is a global leader in the logistics industry, providing international express deliveries, global freight forwarding by air, sea, road, and rail, warehousing solutions from packaging to repairs, and international mail services. With a presence in over 220 countries and territories, DHL connects people and businesses securely and reliably, facilitating global trade. The company is committed to innovation, sustainability, and customer satisfaction, making it a trusted partner for businesses worldwide.
Singapore is a vibrant island city-state known for its multicultural society, efficient public transport, and high quality of life. Job opportunities in Singapore are abundant, especially in sectors like finance, technology, and logistics. The culture is a blend of Asian and Western influences, with English as the primary language of business. The lifestyle is fast-paced, with a focus on work-life balance. Singapore offers various visa options for professionals, including the Employment Pass and S Pass, making relocation relatively straightforward. The city is known for its cleanliness, safety, and excellent healthcare system, making it an attractive destination for expatriates.
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