The Retention Specialist (CX) at Rakuten is responsible for developing and implementing strategies to retain customers and enhance their experience. Candidates should have a strong background in customer relationship management, data analysis, and marketing strategies. They are expected to collaborate with various teams to improve customer satisfaction and loyalty, analyze customer feedback, and develop targeted marketing campaigns. Strong communication skills and the ability to work in a fast-paced environment are essential.
Rakuten is a global leader in internet services, headquartered in Tokyo, Japan. Founded in 1997, the company has grown to offer a wide range of services, including e-commerce, fintech, digital content, and communications. Rakuten is known for its innovative approach and commitment to empowering individuals and businesses through technology. With a diverse portfolio and a strong presence in various markets, Rakuten continues to expand its global footprint while maintaining a focus on customer satisfaction and community engagement.
Japan is a vibrant country known for its rich culture, advanced technology, and stunning landscapes. Job opportunities are abundant in sectors like technology, engineering, and education. The culture emphasizes respect, punctuality, and harmony. The lifestyle in Japan is a blend of traditional and modern, with a strong emphasis on community and family. For those relocating, Japan offers various visa options, including work visas for skilled professionals. The cost of living can be high, especially in cities like Tokyo, but the quality of life is excellent, with efficient public transportation and a safe environment.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...