Please Note

  • You must enable pop-up and redirect settings in your browser to apply for jobs Learn How
  • Salary Range is an estimated salary suggested for this role based on publically available data. It was not provided by the employer for this specific position

Guest Service Agent

Indonesia Sheraton Surabaya Hotel & Towers $500–$1,000/month*
Job Description

As a Guest Service Agent at Sheraton Surabaya Hotel & Towers, candidates are expected to provide exceptional customer service, handling guest inquiries, check-ins, and check-outs efficiently. Requirements include excellent communication skills, a friendly demeanor, and the ability to handle stressful situations calmly. Prior experience in hospitality or customer service is preferred, along with proficiency in English and local languages. Candidates should be detail-oriented and possess problem-solving skills to ensure guest satisfaction.

Company Info

Sheraton Surabaya Hotel & Towers is a renowned luxury hotel located in the heart of Surabaya, Indonesia. Part of the Marriott International portfolio, the hotel offers a blend of modern amenities and traditional Indonesian hospitality. It features elegant accommodations, multiple dining options, and extensive meeting and event facilities. Known for its commitment to providing exceptional guest experiences, Sheraton Surabaya is a preferred choice for both business and leisure travelers. The hotel is dedicated to sustainability and community engagement, making it a respected entity in the hospitality industry.

Destination Guide

Indonesia, an archipelago of over 17,000 islands, offers diverse job opportunities, particularly in tourism, hospitality, and teaching. The culture is rich, with a mix of indigenous traditions and influences from India, China, and Europe. The lifestyle varies from bustling urban centers like Jakarta to serene island life in Bali. Expats often enjoy a lower cost of living compared to Western countries. Visa requirements depend on the purpose of stay, with options for work, business, and social visas. Relocating to Indonesia involves adapting to local customs, learning basic Bahasa Indonesia, and understanding the tropical climate. The country is known for its warm hospitality, making it a welcoming destination for expatriates.