The Service Associate C - Telephone Operator at Shangri-La is responsible for handling all incoming and outgoing calls efficiently and courteously. Candidates should possess excellent communication skills, a pleasant telephone manner, and the ability to multitask. Prior experience in a similar role is preferred, and familiarity with hotel operations is an advantage. The role requires attention to detail, the ability to work under pressure, and a customer-focused attitude. Fluency in English and additional languages is beneficial.
Shangri-La is a renowned luxury hotel chain offering exceptional hospitality services worldwide. Founded in 1971, the company is known for its distinctive Asian standards of hospitality and service. Shangri-La hotels are located in key cities and exotic destinations across Asia Pacific, North America, the Middle East, and Europe. The brand is synonymous with luxurious accommodations, fine dining, and personalized guest experiences. Shangri-La is committed to sustainability and community engagement, ensuring a positive impact on the environment and society.
Malaysia is a vibrant and diverse country known for its rich cultural heritage and stunning natural landscapes. Job opportunities are abundant in sectors like tourism, hospitality, and technology. The lifestyle in Malaysia is a blend of modernity and tradition, with bustling cities and serene islands. The cost of living is relatively affordable compared to Western countries. Malaysia offers a multicultural environment with a mix of Malay, Chinese, and Indian influences. For relocation, a work visa is required, which can be facilitated by the employer. The country is welcoming to expatriates, offering a warm climate, delicious cuisine, and a friendly community.
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