As a Service Associate C - Telephone Operator at Shangri-La, you will be responsible for managing incoming calls, directing them to the appropriate departments, and providing information to guests. Candidates should possess excellent communication skills, be fluent in English, and have a friendly and professional demeanor. Previous experience in a similar role or in customer service is preferred. The candidate is expected to handle guest inquiries efficiently and maintain a high level of service quality.
Shangri-La is a renowned luxury hotel group known for its exceptional hospitality and service. With properties across Asia, Europe, North America, and the Middle East, Shangri-La offers a blend of Asian hospitality and modern luxury. The company is committed to providing guests with memorable experiences and is recognized for its dedication to sustainability and community engagement. Shangri-La's core values emphasize respect, humility, courtesy, helpfulness, and sincerity, creating a warm and welcoming environment for both guests and employees.
Malaysia is a vibrant country known for its diverse culture, beautiful landscapes, and bustling cities. Job opportunities are abundant in sectors like tourism, hospitality, and technology. The lifestyle is a mix of traditional and modern influences, with a rich culinary scene and numerous festivals. English is widely spoken, making it easier for expatriates to adapt. The cost of living varies, with urban areas being more expensive. Malaysia offers a straightforward visa process for skilled workers, and relocation is facilitated by the country's welcoming nature. The tropical climate and friendly locals make it an attractive destination for those seeking a balance between work and leisure.
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