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AVP, Service Manager - Contact Centre - Global Mkts Equities

Singapore OCBC Bank SGD 6,000–SGD 10,000/month*
Job Description

The AVP, Service Manager at OCBC Bank's Contact Centre for Global Markets Equities is responsible for managing and enhancing customer service operations. The candidate should have a strong background in customer service management, preferably within the banking or financial services sector. Key requirements include excellent communication skills, leadership abilities, and a deep understanding of equity markets. The role involves overseeing a team, ensuring high service standards, and implementing strategies to improve customer satisfaction. Candidates are expected to have a proactive approach to problem-solving and experience in handling complex customer queries.

Company Info

OCBC Bank, established in 1932, is one of the leading financial services groups in Asia. Headquartered in Singapore, it offers a comprehensive range of financial services including consumer, corporate, investment, private, and transaction banking. The bank is known for its strong customer focus, innovative solutions, and commitment to sustainable practices. With a presence in 18 countries, OCBC Bank has a robust network across Asia, providing a wide array of financial products and services to meet the diverse needs of its clients.

Destination Guide

Singapore is a vibrant island city-state known for its economic opportunities and multicultural environment. It offers a dynamic job market, especially in finance, technology, and services sectors. The lifestyle in Singapore is cosmopolitan, with a mix of modern amenities and rich cultural heritage. The city is renowned for its cleanliness, safety, and efficient public transport. For expatriates, Singapore provides a straightforward visa process, with options like the Employment Pass for professionals. Relocation is facilitated by the country's excellent infrastructure and welcoming community. The cost of living is high, but the quality of life, healthcare, and education systems are top-notch, making it an attractive destination for professionals worldwide.