Please Note

An estimate based on public data for similar roles. Not provided by the employer.

Guest Service Officer - Telecommunication

United Arab Emirates Sofitel Dubai Downtown Estimated salary: $2,000–$3,000/month

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

As a Guest Service Officer - Telecommunication at Sofitel Dubai Downtown, you will be responsible for managing telecommunication services, ensuring smooth communication between guests and hotel departments. Candidates should possess excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Proficiency in telecommunication systems and fluency in English are essential, with additional languages being an advantage. The role demands a customer-focused attitude, problem-solving skills, and the ability to work in a fast-paced environment.

About the employer

Sofitel Dubai Downtown is a luxury hotel located in the heart of Dubai, offering a blend of French elegance and Middle Eastern hospitality. Known for its stunning views of the Burj Khalifa and the Arabian Gulf, the hotel provides world-class amenities, including exquisite dining options, a spa, and state-of-the-art conference facilities. Sofitel Dubai Downtown is part of the Accor group, a leading global hospitality company with a strong commitment to sustainability and innovation. The hotel is renowned for its exceptional service and dedication to creating memorable experiences for its guests.

What the job usually comes with in the UAE

Usual for the UAE, varies by employer. Checked October 2026.

Housing	Shared company housing, 2 to 4 per room; a single room or an allowance for managers
Meals	2 to 3 meals a shift; staff bus
Flights	Joining flight; home ticket every 1 or 2 years
Service charge	10% added to bills, but no law sets the staff share; about USD 80 to 400 a month
Contract	Usually 2 years; probation 6 months at most
Leave	30 days; end-of-service gratuity of 21 days' pay a year (by law)
Income tax	0%

Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.

Can I work in the UAE?

How it works: Employer-sponsored and employer-paid by law; no local-first test; Gulf nationals need no permit.

Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.

Official source: Ministry of Human Resources and Emiratisation: workers' rights. Checked October 2026.

Guidance, not legal advice. Rules change; your employer confirms the details for your case.

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