Service Associate C - Telephone Operator

Job Description

As a Service Associate C - Telephone Operator at Shangri-La, the candidate is expected to handle incoming and outgoing calls efficiently, provide accurate information to guests, and ensure excellent customer service. The role requires strong communication skills, a pleasant telephone manner, and the ability to multitask. Prior experience in a similar role or in hospitality is preferred. The candidate should be fluent in English and possess basic computer skills. Flexibility to work in shifts, including weekends and holidays, is essential.

Company Info

Shangri-La is a renowned luxury hospitality group with a rich heritage of providing exceptional service and hospitality. Founded in 1971, the company operates over 100 hotels and resorts worldwide, offering a blend of Asian hospitality and modern luxury. Shangri-La is committed to creating memorable experiences for its guests through personalized service, exquisite dining, and luxurious accommodations. The company values diversity, sustainability, and community engagement, making it a preferred employer in the hospitality industry.

Destination Guide

Malaysia is a vibrant and diverse country with a rich cultural heritage and stunning natural landscapes. It offers a mix of job opportunities, particularly in tourism, hospitality, and technology sectors. The lifestyle in Malaysia is a blend of traditional and modern influences, with a warm climate and friendly locals. The cost of living is relatively affordable compared to Western countries. For expatriates, Malaysia offers various visa options, including the Malaysia My Second Home (MM2H) program, which allows long-term residency. Relocating to Malaysia is relatively straightforward, with a range of housing options and a well-developed infrastructure. The country is known for its delicious cuisine, beautiful islands, and bustling cities, making it an attractive destination for both work and leisure.