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Service Associate C - Telephone Operator

Malaysia Shangri-La $1,500–$2,500/month*
Job Description

As a Service Associate C - Telephone Operator at Shangri-La, you will be responsible for managing incoming calls, directing them to the appropriate departments, and providing information to guests. Candidates should have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Fluency in English and other languages is a plus. Previous experience in a similar role or customer service is preferred. You are expected to maintain a professional and courteous manner at all times, ensuring guest satisfaction and adhering to company standards.

Company Info

Shangri-La is a renowned global hospitality company known for its luxurious hotels and resorts. With a commitment to providing exceptional service and memorable experiences, Shangri-La operates properties in key cities and exotic destinations worldwide. The company prides itself on its Asian hospitality heritage, offering guests a blend of modern comfort and traditional charm. Shangri-La is dedicated to sustainability and community engagement, ensuring a positive impact on the environment and local communities. Employees at Shangri-La are part of a diverse and inclusive workforce, with opportunities for growth and development in a dynamic industry.

Destination Guide

Malaysia offers a vibrant mix of cultures, making it an exciting place to live and work. The job market is diverse, with opportunities in hospitality, tourism, and technology. The lifestyle is a blend of urban and tropical, with bustling cities and serene islands. Malaysians are known for their hospitality, and the country is home to a rich culinary scene. English is widely spoken, making it easier for expatriates to adapt. Visa requirements vary, but work permits are essential for employment. Relocation is generally straightforward, with a range of housing options available. Malaysia's cost of living is relatively affordable, offering a good quality of life.