The CX Improvement Specialist at Rakuten Mobile is responsible for enhancing customer experience by analyzing feedback, identifying areas for improvement, and implementing solutions. Candidates should have strong analytical skills, experience in customer service, and a proactive approach to problem-solving. They are expected to collaborate with various departments to drive customer satisfaction and ensure quality management standards are met.
Rakuten is a global leader in internet services, providing a wide range of services from e-commerce to digital content and communications. Founded in Japan, Rakuten has expanded its operations worldwide, focusing on innovation and customer satisfaction. The company is known for its dynamic work environment and commitment to empowering individuals and businesses through technology.
Japan offers a unique blend of traditional and modern culture, with job opportunities in technology, manufacturing, and services. The lifestyle is fast-paced in cities like Tokyo, but more relaxed in rural areas. Japan values punctuality, respect, and harmony in the workplace. The country has a strong work ethic, but also emphasizes work-life balance. For relocation, a work visa is typically required, and companies often assist with the process. Japan is known for its safety, efficient public transport, and rich cultural heritage, making it an attractive destination for expatriates.
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