Leader - Manager Candidate AI Strategy Formulation & VOC Analyst - Customer Management Department, Operations Supervisory Department (C&M)

Role summary

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The role involves leading AI strategy formulation and analyzing Voice of Customer (VOC) data within the Customer Management Department. Candidates are expected to have strong leadership skills, experience in AI and data analytics, and the ability to develop strategic insights from customer feedback. A background in operations management and proficiency in data analysis tools are required. The candidate should be able to work collaboratively across departments to drive customer-focused strategies.

About the employer

Rakuten is a leading global innovation company headquartered in Japan, known for its diverse range of services including e-commerce, fintech, digital content, and communications. Founded in 1997, Rakuten has expanded its operations globally, offering a wide array of services to millions of users worldwide. The company is committed to empowering individuals and businesses through technology and innovation, fostering a culture of entrepreneurship and collaboration. Rakuten is also recognized for its strong corporate social responsibility initiatives and its focus on sustainability and community engagement.