The role involves leading AI strategy formulation and analyzing Voice of Customer (VOC) data within the Customer Management Department. Candidates are expected to have strong leadership skills, experience in AI and data analytics, and the ability to develop strategic insights from customer feedback. A background in operations management and proficiency in data analysis tools are required. The candidate should be able to work collaboratively across departments to drive customer-focused strategies.
Rakuten is a leading global innovation company headquartered in Japan, known for its diverse range of services including e-commerce, fintech, digital content, and communications. Founded in 1997, Rakuten has expanded its operations globally, offering a wide array of services to millions of users worldwide. The company is committed to empowering individuals and businesses through technology and innovation, fostering a culture of entrepreneurship and collaboration. Rakuten is also recognized for its strong corporate social responsibility initiatives and its focus on sustainability and community engagement.
Japan offers a unique blend of traditional and modern culture, with job opportunities in technology, manufacturing, and services. The lifestyle is characterized by a high standard of living, efficient public transport, and a rich cultural heritage. The work culture emphasizes dedication and teamwork. For relocation, a work visa is typically required, with companies often assisting in the process. Japan is known for its safety, cleanliness, and hospitality, making it an attractive destination for expatriates. The cost of living can be high, particularly in cities like Tokyo, but the experience of living in Japan is enriched by its vibrant culture, delicious cuisine, and beautiful landscapes.
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