The Associate Customer Service Manager for Travel & Mobility Business at Rakuten is responsible for managing customer service operations, ensuring high-quality support, and enhancing customer satisfaction. Candidates should possess strong communication skills, experience in customer service management, and a deep understanding of the travel and mobility sector. Expectations include leading a team, developing service strategies, and collaborating with cross-functional teams to improve service delivery.
Rakuten is a leading global innovation company headquartered in Japan, known for its diverse range of services including e-commerce, fintech, digital content, and communications. With a mission to empower people and society through innovation, Rakuten operates in over 30 countries and regions, serving millions of users worldwide. The company is committed to creating value for its customers and partners through cutting-edge technology and a customer-first approach.
Japan offers a unique blend of traditional and modern culture, with bustling cities and serene landscapes. Job opportunities are abundant in technology, manufacturing, and services sectors. The lifestyle is characterized by a high standard of living, excellent public transportation, and a rich cultural heritage. For expatriates, Japan provides a welcoming environment, though understanding local customs and language can be beneficial. Visa processes are straightforward for skilled workers, and relocation support is often provided by employers. Japan's islands offer diverse experiences, from the vibrant life in Tokyo to the tranquil beauty of Okinawa.
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