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Project Manager, Customer Quality improvement specialist - Group Quality Department (GQD)

Japan Rakuten ¥6,000,000–¥9,000,000/year*
Job Description

The Project Manager, Customer Quality Improvement Specialist at Rakuten is responsible for leading initiatives to enhance customer satisfaction and quality standards. Candidates should possess strong project management skills, experience in quality improvement processes, and the ability to collaborate across departments. Expectations include identifying areas for improvement, implementing effective strategies, and ensuring alignment with company goals. Strong communication and analytical skills are essential.

Company Info

Rakuten is a leading global innovation company headquartered in Japan, known for its diverse range of services including e-commerce, fintech, digital content, and communications. Founded in 1997, Rakuten has grown to become one of the largest internet companies in the world, with a mission to empower individuals and businesses through technology. The company is committed to fostering a culture of innovation, collaboration, and customer-centricity, offering a dynamic work environment for its employees.

Destination Guide

Japan, an island nation in East Asia, offers a unique blend of traditional and modern culture. Known for its technological advancements, Japan provides numerous job opportunities, particularly in tech, engineering, and management roles. The lifestyle is a mix of fast-paced city life and serene countryside, with a strong emphasis on work-life balance. Japan's culture values respect, discipline, and harmony. For those relocating, Japan offers various visa options, including work visas for skilled professionals. The country is known for its efficient public transport, high safety standards, and rich cultural heritage, making it an attractive destination for expatriates.

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