CBS - CUSTOMER SERVICE REPRESENTATIVE (INBOUND)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

As a CBS - Customer Service Representative (Inbound) at Metrobank, candidates are expected to handle customer inquiries and issues through inbound calls efficiently. Requirements include strong communication skills, problem-solving abilities, and a customer-oriented mindset. Candidates should be able to work in a fast-paced environment, demonstrate patience, and maintain professionalism. A high school diploma or equivalent is typically required, with preference for those with prior customer service experience.

About the employer

Metrobank, officially known as Metropolitan Bank & Trust Company, is one of the largest and most reputable banks in the Philippines. Established in 1962, it offers a wide range of financial services including retail banking, corporate banking, investment banking, and wealth management. Metrobank is known for its commitment to customer service, innovation, and financial stability. With a strong presence both locally and internationally, it aims to provide comprehensive financial solutions to its clients while fostering economic growth in the communities it serves.