Service Associate C - Telephone Operator

Job Description

The Service Associate C - Telephone Operator at Shangri-La is responsible for managing incoming and outgoing calls, ensuring excellent communication and customer service. Candidates should have strong verbal communication skills, a friendly demeanor, and the ability to handle multiple tasks simultaneously. Proficiency in English and other languages is an advantage. The role requires attention to detail, problem-solving skills, and the ability to work under pressure. Previous experience in a similar role or in the hospitality industry is preferred.

Company Info

Shangri-La is a renowned luxury hotel group known for its exceptional hospitality and service. Founded in 1971, the company operates over 100 hotels and resorts worldwide, offering guests a unique blend of Asian hospitality and modern luxury. Shangri-La is committed to providing memorable experiences for its guests, with a focus on personalized service, exquisite dining, and luxurious accommodations. The company values its employees and offers a supportive work environment with opportunities for growth and development.

Destination Guide

Malaysia is a vibrant and diverse country offering a rich cultural experience. It boasts a mix of Malay, Chinese, Indian, and indigenous cultures, reflected in its cuisine, festivals, and traditions. The lifestyle in Malaysia is relaxed yet dynamic, with bustling cities and serene islands. Job opportunities are abundant in sectors like tourism, hospitality, and technology. The cost of living is relatively affordable compared to Western countries. For expatriates, Malaysia offers a straightforward visa process, with options like the Malaysia My Second Home (MM2H) program for long-term residency. Relocating to Malaysia is made easier with its welcoming communities and established expatriate networks. The country's tropical climate, beautiful landscapes, and friendly people make it an attractive destination for both work and leisure.