As a Service Associate C - Telephone Operator at Shangri-La, you will be responsible for managing all incoming calls, providing information, and directing calls to the appropriate departments. Candidates should have excellent communication skills, a pleasant phone demeanor, and the ability to multitask effectively. Prior experience in a similar role is preferred, and fluency in English and Malay is advantageous. The role demands a high level of customer service, attention to detail, and the ability to work in a fast-paced environment.
Shangri-La is a renowned luxury hotel group with a strong presence in Asia and beyond. Known for its exceptional hospitality and service, Shangri-La offers a unique blend of Asian hospitality and modern luxury. The company is committed to providing memorable experiences for its guests and a supportive, dynamic work environment for its employees. With a focus on sustainability and community engagement, Shangri-La continues to be a leader in the hospitality industry.
Malaysia is a vibrant country with a rich cultural heritage and diverse job opportunities, especially in tourism and hospitality. The lifestyle is a blend of traditional and modern influences, offering a variety of experiences from bustling city life to serene island retreats. The cost of living is relatively affordable, making it an attractive destination for expatriates. Malaysia offers various visa options for professionals, including employment passes and work permits. Relocation is generally straightforward, with a welcoming environment for foreigners. The country is known for its delicious cuisine, friendly locals, and beautiful landscapes, making it an ideal place for both work and leisure.
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