Please Note

  • You must enable pop-up and redirect settings in your browser to apply for jobs Learn How
  • Salary Range is an estimated salary suggested for this role based on publically available data. It was not provided by the employer for this specific position

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)

Australia Capgemini AUD 120,000–AUD 150,000/year*
Job Description

The Senior Incident Management Lead (ITSM Specialist) is responsible for overseeing the incident management process to ensure swift resolution of IT service disruptions. Candidates should have extensive experience in IT Service Management (ITSM), particularly in incident and problem management. They are expected to possess strong leadership skills, be detail-oriented, and have a deep understanding of ITIL frameworks. The role requires excellent communication skills to coordinate between technical teams and stakeholders, and the ability to work under pressure to manage high-priority incidents effectively.

Company Info

Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong presence in over 50 countries, Capgemini is renowned for its innovative approach to delivering business solutions and its commitment to sustainable development. The company provides a wide range of services, including IT consulting, technology implementation, and business process outsourcing. Capgemini's collaborative approach and deep industry expertise enable it to help clients navigate complex challenges and achieve their strategic objectives.

Destination Guide

Australia offers a vibrant lifestyle with diverse job opportunities, especially in sectors like IT, healthcare, and engineering. The culture is known for its laid-back, friendly nature, and a strong emphasis on work-life balance. The country boasts stunning natural landscapes, from beaches to rainforests, and a rich cultural scene. For those considering relocation, Australia has a structured visa system, with options for skilled workers. The cost of living can be high in major cities like Sydney and Melbourne, but the quality of life is generally excellent. Relocation support is often available for skilled professionals, making Australia an attractive destination for career growth and personal development.