The Service Manager - Duty Manager at Shangri-La in Malaysia is responsible for overseeing daily operations, ensuring guest satisfaction, and managing staff performance. Candidates should have strong leadership skills, excellent communication abilities, and a background in hospitality management. They are expected to handle guest inquiries, resolve issues promptly, and maintain high service standards. Experience in a similar role and fluency in English are preferred.
Shangri-La is a renowned luxury hotel group with properties worldwide, known for its exceptional hospitality and service. Established in 1971, the company offers a blend of Asian hospitality and modern luxury, providing guests with memorable experiences. Shangri-La hotels are located in key city centers and exotic destinations, offering a wide range of amenities and services to cater to both business and leisure travelers.
Malaysia is a vibrant country with a diverse culture, offering numerous job opportunities in hospitality, tourism, and other sectors. The lifestyle is a blend of traditional and modern influences, with a rich culinary scene and various festivals. Expats can enjoy a relatively low cost of living and a warm climate. For work, a valid visa is required, and employers often assist with the process. Relocation is generally smooth, with many expatriate communities and resources available to help newcomers settle in.
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