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Executive Director, Head of Customer Service Excellence, Group Retail

Singapore UOB Bank $150,000–$200,000/year*
Job Description

The Executive Director, Head of Customer Service Excellence, Group Retail at UOB Bank is responsible for leading the customer service strategy across retail banking. The candidate must have extensive experience in customer service management, preferably within the banking sector, and a strong track record of driving customer satisfaction and operational efficiency. Expectations include developing and implementing service excellence frameworks, managing a team, and collaborating with various departments to enhance the customer experience. Strong leadership, communication, and analytical skills are essential.

Company Info

United Overseas Bank (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories. Founded in 1935 and headquartered in Singapore, UOB provides a wide range of financial services including personal financial services, private banking, commercial and corporate banking, investment banking, and asset management. UOB is committed to building a sustainable future and supporting the communities it serves, with a focus on fostering a diverse and inclusive workplace.

Destination Guide

Singapore is a vibrant city-state known for its multicultural society, efficient public services, and high quality of life. The job market is competitive, especially in finance, technology, and healthcare sectors. Singapore boasts a rich cultural scene with diverse cuisines, festivals, and arts. The lifestyle is fast-paced yet balanced with numerous green spaces and recreational activities. English is widely spoken, making it easier for expatriates to adapt. Singapore offers various visa options for professionals, including the Employment Pass for skilled workers. The cost of living is high, but the city offers excellent healthcare, education, and public transport. Relocation can be smooth with many services catering to expatriates. Overall, Singapore is an attractive destination for career growth and experiencing a dynamic urban lifestyle.