The Associate Customer Service Manager in the Travel & Mobility Business at Rakuten is responsible for overseeing customer service operations, ensuring high-quality service delivery, and managing a team of customer service representatives. The ideal candidate should have strong leadership skills, experience in customer service management, and a deep understanding of the travel and mobility sector. They are expected to drive customer satisfaction, handle escalated issues, and implement strategies to improve service efficiency. Fluency in Japanese and English is often required.
Rakuten, Inc. is a Japanese electronic commerce and online retailing company founded in 1997. It is one of the largest e-commerce companies in the world, offering a wide range of services including online shopping, travel, banking, and digital content. Rakuten is known for its innovative approach to business and its commitment to empowering individuals and businesses through technology. The company operates globally, with a strong presence in Japan and expanding markets in Asia, Europe, and the Americas.
Japan, an island nation in East Asia, offers a unique blend of traditional culture and modern lifestyle. Job opportunities are abundant in sectors like technology, manufacturing, and services. The work culture is known for its emphasis on dedication and teamwork. Japan offers a high standard of living with excellent public services, healthcare, and education. The country is rich in cultural heritage, with numerous festivals and historical sites. For relocation, a work visa is typically required, and companies often assist with the process. Learning Japanese can be beneficial for integration and career advancement.
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