Annual Fee Retention Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Annual Fee Retention Officer at UOB Bank is responsible for managing customer relationships and retaining clients by addressing concerns related to annual fees. Candidates are expected to have strong communication and negotiation skills, with the ability to handle customer queries and objections effectively. A background in customer service or sales, particularly in the banking sector, is preferred. The role requires a proactive approach to problem-solving and the ability to work under pressure to meet retention targets.

About the employer

UOB Bank, or United Overseas Bank, is a leading bank in Asia with a strong presence in Singapore. Established in 1935, UOB has grown to become a major financial institution offering a wide range of financial services including personal and commercial banking, investment banking, and asset management. The bank is known for its commitment to customer service and innovation, providing comprehensive solutions to meet the diverse needs of its clients. UOB has a strong regional network, with branches and offices across Asia, and is dedicated to supporting economic growth and development in the region.