Service Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

As a Service Manager at UOB Bank in Malaysia, you are expected to oversee and enhance customer service operations. The role requires strong leadership skills, proficiency in managing teams, and the ability to implement service strategies that align with business goals. Candidates should possess excellent communication skills, a customer-centric mindset, and experience in banking or financial services. The ideal candidate will also have a track record of improving service delivery and customer satisfaction.

About the employer

United Overseas Bank Limited (UOB) is a leading bank in Asia, headquartered in Singapore. Established in 1935, UOB has grown to become a major financial institution with a strong presence in Southeast Asia. The bank offers a wide range of financial services, including personal and corporate banking, investment banking, and wealth management. UOB is known for its commitment to customer service and innovation, providing digital banking solutions and fostering a culture of continuous improvement. With a focus on sustainability and community engagement, UOB aims to contribute positively to the regions it serves.