Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Client Service Associate
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Client Service Associate at BDO Unibank, Inc. is responsible for providing excellent customer service by addressing client inquiries and resolving issues efficiently. Candidates should possess strong communication skills, a customer-centric attitude, and the ability to work under pressure. A bachelor's degree in a relevant field and prior experience in customer service or banking is preferred. The role demands attention to detail, problem-solving skills, and the ability to work collaboratively within a team.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About BDO Unibank, Inc.
BDO Unibank, Inc. is the largest bank in the Philippines, known for its comprehensive range of financial services including retail banking, investment banking, and insurance. With a strong commitment to customer satisfaction, BDO aims to provide innovative and personalized banking solutions. The bank operates a vast network of branches and ATMs across the country, ensuring accessibility and convenience for its clients. BDO is recognized for its robust financial performance and dedication to corporate social responsibility, making it a trusted and reliable financial institution in the region.