The Technical Customer Success Manager at Rakuten is responsible for ensuring customer satisfaction and success by providing technical support and guidance. Candidates should have strong technical skills, excellent communication abilities, and a customer-focused mindset. Expectations include managing customer relationships, troubleshooting technical issues, and collaborating with internal teams to enhance product offerings. A background in IT or software engineering is preferred.
Rakuten is a leading global innovation company headquartered in Tokyo, Japan. Established in 1997, it operates a wide range of services, including e-commerce, fintech, digital content, and communications. Rakuten is known for its diverse ecosystem of services that aim to empower individuals and businesses worldwide. With a strong emphasis on technology and innovation, Rakuten continues to expand its global footprint and influence across various industries.
Japan is an island nation known for its rich culture, advanced technology, and unique lifestyle. Job opportunities are abundant in tech, manufacturing, and service industries. The culture emphasizes respect, punctuality, and harmony. The lifestyle is a blend of traditional and modern, with a strong focus on community and family. For those relocating, Japan offers a variety of visa options, including work and skilled labor visas. The country is known for its efficient public transport, high living standards, and vibrant cities like Tokyo and Osaka.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...