The Project Manager, Customer Quality Improvement Specialist in the Group Quality Department (GQD) at Rakuten is responsible for leading initiatives to enhance customer satisfaction and quality standards. The candidate should have strong project management skills, experience in quality improvement processes, and the ability to collaborate across departments. Expectations include identifying areas for improvement, implementing quality control measures, and ensuring projects are completed on time and within budget. Strong communication skills and a customer-focused mindset are essential.
Rakuten is a global leader in internet services, offering a wide range of products and services including e-commerce, fintech, digital content, and communications. Founded in Japan, Rakuten has expanded its operations worldwide, fostering a culture of innovation and customer-centricity. The company is committed to empowering individuals and businesses through technology, providing a platform for growth and success. With a focus on sustainability and social responsibility, Rakuten strives to create a positive impact on society and the environment.
Japan offers a rich cultural heritage, blending traditional and modern lifestyles. Job opportunities are abundant in technology, finance, and manufacturing sectors. The work culture emphasizes dedication and teamwork. Japan provides a high standard of living, excellent public services, and efficient transportation. For relocation, a work visa is required, which can be sponsored by employers. The country is known for its safety, cleanliness, and hospitality. Expats can enjoy a vibrant lifestyle with diverse culinary experiences, historical sites, and natural beauty. Learning Japanese can enhance social integration and career prospects.
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